Frequently Asked Question

Pharmacy

We are a full-service pharmacy just like any local retail pharmacy. We supply
over-the-counter products, diabetic supplies, wound care supplies, and any other
products a retail pharmacy may carry. Please contact our customer care specialist for
our full product listing.

We recognize that people are always changing and that means their medication could
be changing as well. If your prescription changes at any point, simply ask your doctor
to fax the new prescription to us. Once we have received your new prescription, we will
send you the appropriate amount of medications until your next refill. Then we will issue
the next full monthly supply of the new, revised medications as outlined by your doctor.
Because your health is our priority, our pharmacist will also speak with you about the
change.

Currently, Pharmacy At Your Door doesn’t offer this service

We can arrange same-day deliveries for any prescriptions received before 2pm.
Any delivery request after 2pm will be scheduled for the next day.

We guarantee same-day delivery in as little as 4 hours of the prescription being
received; as outlined above, if before 2 pm.

Absolutely. If you need to change any part of your order, feel free to contact our customer care specialist.

A signature is required upon delivery because your health and safety is always our
priority. For that reason, we will not leave medications at your doorstep. If no one is
available, your medication will be safely returned to our pharmacy and we will try
again within the next 24 hours.

Our pharmacist is available any time during our operating hours. Simply call our pharmacy at 1-855-226-0922. If you are experiencing a medical emergency, please call 911.

Just like an annual physical, our pharmacist assesses your medications against your
medical needs, and ensures they are up-to-date. A medication review is really a
smart choice to make for your own health and well being. Making sure that all your
medications are right for you is something you can manage from the comfort of your
own home. Please contact our customer care specialist to make an appointment.

Your privacy is our top priority. We adhere to all privacy laws as do all pharmacies
within the province of Alberta and British Columbia through the Freedom of
Information and Protection of Privacy Act.

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