Frequently Asked Question

To complete your profile, you will need to provide your personal details:

  • name
  • date of birth
  • allergies
  • contact information
  • address
     

     

We will also require a credit card on file. If you have personal, provincial health plan, and/or any additional third party insurance, we will process all claims on your behalf.
Your information is completely confidential and all information is stored in accordance with provincial privacy regulations to protect your personal information.

 

Calgary and Edmonton: Monday to Friday from 9am to 5pm Mountain Time
Vancouver: Monday to Friday from 8am to 4pm Pacific Time

The best way to reach us is by calling 1-855-226-0922.
Our addresses are
126 10748 – 74th Street SE, Calgary, AB T2C 5N6
17969-106 Ave, Suite 100, Edmonton, AB T5S 2H1
790 E Hastings St, Vancouver, BC V6A 1R5

We currently provide services in Calgary, Edmonton, Vancouver and the surrounding areas. We are expanding across Canada, so please stay tuned.

It is completely free to use our service. You only pay for the medications you take. Delivery is always free for prescription items. Our dispensing fees are aligned with provincial recommendations and are competitive with other local pharmacies

Setting up your profile only takes a few minutes, and we do all the work for you! Simply contact our customer care specialist by calling 1-855-226-0922 or sign up online using our secure portal.

We are a full-service pharmacy just like any local retail pharmacy. We supply
over-the-counter products, diabetic supplies, wound care supplies, and any other
products a retail pharmacy may carry. Please contact our customer care specialist for
our full product listing.

We recognize that people are always changing and that means their medication could
be changing as well. If your prescription changes at any point, simply ask your doctor
to fax the new prescription to us. Once we have received your new prescription, we will
send you the appropriate amount of medications until your next refill. Then we will issue
the next full monthly supply of the new, revised medications as outlined by your doctor.
Because your health is our priority, our pharmacist will also speak with you about the
change.

Currently, Pharmacy At Your Door doesn’t offer this service

When speaking with our customer care specialist, we will ask you for the name, phone number, and location of your current pharmacy. We do the rest. It’s that easy.

Yes, when you receive your prescription from your doctor, simply ask them to fax it to
1-888-417-3711, and we’ll take care of the rest.

Call us with your details and we’ll request a copy of your prescription from your doctor.
We’ll take it from there and your prescription will be delivered to you!

It is completely free to use our service, you only pay for the medications you take.
Delivery is always free for prescription items.

After coordinating with your insurance plan, your credit card will be charged with the
the remaining portion of the cost.

All credit cards are accepted as a form of payment

We’ll attach all medication receipts to every delivery.

We can arrange same-day deliveries for any prescriptions received before 2pm.
Any delivery request after 2pm will be scheduled for the next day.

We guarantee same-day delivery in as little as 4 hours of the prescription being
received; as outlined above, if before 2 pm.

Absolutely. If you need to change any part of your order, feel free to contact our customer care specialist.

A signature is required upon delivery because your health and safety is always our
priority. For that reason, we will not leave medications at your doorstep. If no one is
available, your medication will be safely returned to our pharmacy and we will try
again within the next 24 hours.

Our pharmacist is available any time during our operating hours. Simply call our pharmacy at 1-855-226-0922. If you are experiencing a medical emergency, please call 911.

Just like an annual physical, our pharmacist assesses your medications against your
medical needs, and ensures they are up-to-date. A medication review is really a
smart choice to make for your own health and well being. Making sure that all your
medications are right for you is something you can manage from the comfort of your
own home. Please contact our customer care specialist to make an appointment.

Your privacy is our top priority. We adhere to all privacy laws as do all pharmacies
within the province of Alberta and British Columbia through the Freedom of
Information and Protection of Privacy Act.

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